Privacy policy

Who we are

Comcat World is a trading name of Great Comcat Engineering Ltd. Great Comcat Engineering Ltd is registered in England and Wales, No 12837895. Registered address: Unit 1, 193 Garth Road, Morden, SM4 4LZ, United Kingdom.

Great Comcat Engineering Ltd (company number 12837895), trading as Comcat World, is the controller of the personal information described in this policy. Our registered office is Unit 1, 193 Garth Road, Morden, SM4 4LZ, United Kingdom. For any privacy question or to exercise your rights, contact us using the details on our contact page or by post to our registered office, marked “Data protection”.

What we collect

• Quote requests and enquiries: your name, business name, email address, phone number, the type of enquiry, the products in your basket and anything you write in your message.
• Accounts: your email address, name, and any business name, phone number and address you save. If you sign in with Google, Google tells us your name, email address and account ID.
• Orders: your name, email address, phone number, billing and delivery address, what you bought, invoices and refunds. Card payments are handled by Stripe; we never see or store your card number.
• Engineer bookings: your name, contact details, site address, the equipment and the problem you describe, and the visit time.
• Customers: delivery and installation notes, details of equipment we supply or service, and payment records.
• Correspondence: emails, calls and messages you send us.
• Technical information: our hosting provider keeps server logs that include IP addresses, browser type and the pages requested, for security and to keep the site running. To stop abuse of our forms we keep a scrambled (hashed) form of your IP address for up to a day.

If you are not signed in, your basket is stored only in your own browser. If you are signed in, it is saved to your account so it follows you between devices. See our cookie policy.

How we use it and our lawful basis

• To run your account, take payment, and deliver orders and bookings, to perform our contract with you or take steps you ask for before one.
• To answer enquiries and prepare quotes, because you have asked us to take steps before entering a contract, or for our legitimate interest in responding to business enquiries.
• To supply equipment and carry out services, including delivery, installation, repairs and warranty work, to perform our contract with you.
• To keep accounts and meet tax and safety obligations, to comply with our legal obligations.
• To send service reminders and occasional updates to business customers about similar equipment and services, for our legitimate interests. You can opt out at any time. We only send marketing to individuals where the law allows or with your consent.
• To protect the website and our business, such as preventing spam and fraud, for our legitimate interests.

Who we share it with

We do not sell your personal information. We share it only with:

• service providers that help us run the business, under contracts that require them to protect it: Stripe (card payments and refunds), Vercel (website hosting), Neon (our database and file storage), Resend (sending our emails), Google (if you choose to sign in with Google), Ideal Postcodes (looking up your address from your postcode), and our accounting software provider;
• couriers, manufacturers and parts suppliers where needed to deliver your order or handle a warranty claim;
• our professional advisers, and authorities such as HMRC where the law requires it.

International transfers

Some of our service providers may store data outside the UK. Where they do, we make sure the transfer is protected by UK adequacy regulations or by appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

How long we keep it

• Enquiries that do not lead to an order: up to 2 years from our last contact.
• Customer and transaction records: 6 years after the end of the financial year they relate to, as required for tax and accounting.
• Equipment service history: for as long as we service the equipment, and then for 6 years.

Your rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to our use of your information based on legitimate interests, and to direct marketing at any time;
• ask us to transfer information you gave us to another organisation;
• withdraw consent at any time, where we rely on consent.

We will respond within one month. There is normally no charge.

Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections to this website and access controls on our systems.

Complaints

If you have a concern about how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.